Zoi
We Speak Your Language. We Defend Your Data.
At Zoi, we deliver jargon-free IT solutions tailored for Australian businesses. Experience tech support that's relatable, secure, and always reliable—without the complexity.
Our Mission and Values: The Foundation of Who We Are
Our Mission
Making IT Clear, Secure, and Dependable — for Every Business.
At Zoi, we empower businesses of all sizes with tailored IT solutions that just make sense. From cybersecurity and tech support to infrastructure and cloud, our mission is simple:
to protect, support, and simplify your technology — so you can focus on what matters most.
No confusing jargon. No bloated systems. Just smart, secure, and reliable IT that works for you.
Our Values
We’re not just another IT provider. We’re your long-term partner in technology — and these are the principles that guide everything we do:
Security
We don’t just respond to threats — we stay ahead of them.
Cybersecurity isn’t an add-on. It’s at the core of every solution we deliver. From compliance to data protection, we safeguard your business like it’s our own.
Relatability
We speak your language.
Technology doesn’t have to be confusing. We break it down, explain your options, and help you make smart decisions with confidence. No ego. No geek-speak. Just clarity.
Reliability
When things need to work — we make sure they do.
Whether it’s your network, your cloud systems, or your entire IT setup, you can count on us for consistent performance and fast, responsive support. Every time.
Comprehensive Cybersecurity
In today's increasingly connected world, cyber threats pose significant risks to businesses of all sizes. Our multi-layered security approach combines cutting-edge technology with human expertise to create an impenetrable defense system for your organization.
Enterprise-Grade Protection
Robust security solutions designed for your business size and industry needs. Our approach includes endpoint protection, data encryption protocols, vulnerability management, email protection, application control, threat control, and web protection - each element working in concert to defend against constantly evolving cyber threats.
Proactive Monitoring
24/7 threat detection and prevention backed by experienced IT professionals and local operators. Our skilled team constantly monitors your systems, identifies suspicious activity, and responds swiftly to neutralize potential threats - keeping your business protected around the clock.
Secure Backups
Secure, reliable, and accessible cloud data storage and backups tailored to businesses of all sizes. Your data is encrypted both in transit and at rest, ensuring it remains protected against cyber threats. With automated backups and real-time syncing, you’ll never have to worry about data loss or downtime. Our locally supported solutions give you instant access when you need it and peace of mind when you don’t.
Our cybersecurity services don’t just protect your data - they defend your reputation, client trust, and business continuity. With over 15 years of IT and cybersecurity experience, our team delivers tailored solutions for small to medium businesses, including threat prevention, vulnerability management, endpoint security, and incident response. We ensure your defences align with the Privacy Act 1988 and the Australian Privacy Principles (APPs), giving you compliance confidence alongside real-world protection. With advanced tools, local support, and a proactive approach, we keep your systems secure - before threats even get close.
Security Focused Managed IT Services
Our comprehensive security focused managed IT services provide businesses with expert technology support, allowing you to focus on your core operations while we handle your entire IT infrastructure with the latest security practises and technologies. With flexible plans designed to scale with your needs, we deliver enterprise-level solutions at prices that work for businesses of all sizes.
Assessment
We thoroughly evaluate your current IT infrastructure to identify strengths, vulnerabilities, and opportunities for improvement. Our expert technicians conduct comprehensive audits of hardware, software, networks, and security protocols to create a detailed roadmap for optimization. This initial assessment establishes clear benchmarks and goals for your technology strategy.
Implementation
Our team deploys tailored solutions that address your specific business needs while minimizing disruption to your operations. We carefully schedule installations and migrations during off-hours when possible, provide thorough testing procedures, and offer training for your staff to ensure smooth adoption of new systems. Every implementation follows industry best practices and compliance requirements.
Ongoing Management
Enjoy peace of mind with proactive monitoring, regular maintenance, and rapid response to any issues that arise. Our 24/7 monitoring system identifies and resolves potential problems before they impact your business. We handle security updates, backup verification, performance optimization, and strategic planning to keep your technology aligned with your evolving business goals. Regular reports provide complete transparency into system performance and service outcomes.
With our managed IT services, you'll experience reduced downtime, enhanced security, and improved operational efficiency—all while maintaining predictable IT costs.
Cloud Solutions
Our comprehensive cloud services help you harness the power of cloud computing to enhance efficiency, reduce costs, and improve business agility. We guide you through every step of your cloud journey with expert support.
Migrate
Seamless transition of your existing systems to secure cloud environments with minimal disruption to your daily operations. Our migration specialists handle everything from initial assessment to final data transfer verification.
Optimize
Configure cloud resources to match your exact business requirements, ensuring you get maximum performance while controlling costs. We fine-tune your cloud deployment for optimal efficiency and ROI.
Scale
Grow your IT capabilities in parallel with your business needs without the constraints of physical infrastructure. Our flexible solutions adapt quickly to changing demands, whether you're expanding or consolidating.
Secure
Protect your data with enterprise-level security protocols that meet industry compliance standards. Our multi-layered security approach includes regular audits, encryption, and advanced threat detection systems.
Whether you're moving to the cloud for the first time or looking to enhance your existing cloud deployment, our team of certified cloud specialists ensures a smooth, secure, and successful implementation tailored to your specific business objectives.
Zoi Protection Packages
Compare our user, shared, and server-level security solutions tailored to your business needs. Our flexible pricing options ensure you only pay for the services that matter most to your operations.
At Zoi, we keep things simple, transparent, and approachable - just how IT support should be. Our pricing schedule (outlined in the table above) is designed to be easy to understand and even easier to commit to, with affordable options tailored to suit businesses of all sizes. Whether you are a growing startup or an established business, you'll know exactly what you are paying for - no surprises, no tech jargon.
Need something extra? We've got you covered. From special projects and higher-level engineer support to secure backup solutions and hardware procurement, we offer flexible, on-scope services to meet your business needs as they evolve. With Zoi, you're not just buying IT - you’re gaining a reliable tech partner who speaks your language and grows with you.
Client Success Stories
D'Angelo Legal
"Zoi has transformed our IT environment with lightning-fast systems, zero downtime, and secure, reliable backups - crucial for the demands of a modern legal practice. Their deep expertise and commitment to security give us complete confidence that both our and our client's sensitive data is protected and our operations are safeguarded at all times. With flexible, growth-ready solutions and top-tier service, Zoi is an indispensable partner we highly recommend." - Paul D'Angelo, Founder and Managing Director
Andrews Legal
"Andrews Legal Pty Ltd changed its IT service provider to Zoi around 18 months ago.
We had previous engaged another company whose help desk was ridiculously expensive, and whose level of service was unsatisfactory.
Our experience with Zoi has been the opposite: James has been available 24/7 and responded in a timely fashion to all of our IT issues, including on weekends.
Zoi has resolved all IT issues in a fast and efficient, manner, and very cost effectively.
As a consequence we more recently engaged Zoi for all of the businesses telecommunications needs as well." - Mark Andrews, Director
We had previous engaged another company whose help desk was ridiculously expensive, and whose level of service was unsatisfactory.
Our experience with Zoi has been the opposite: James has been available 24/7 and responded in a timely fashion to all of our IT issues, including on weekends.
Zoi has resolved all IT issues in a fast and efficient, manner, and very cost effectively.
As a consequence we more recently engaged Zoi for all of the businesses telecommunications needs as well." - Mark Andrews, Director
Encompass Home Care
"Zoi has significantly improved our IT systems — everything now runs seamlessly, with no interruptions to service. In aged care, where reliability, security, and confidentiality are non-negotiable, having robust systems and secure, backed-up data gives us real confidence. We know our clients’ personal information is protected, and our operations are supported around the clock. Zoi’s team is responsive, knowledgeable, and genuinely invested in helping us stay compliant and future-ready. They’re not just a service provider — they’re a trusted partner." - Michelle Powell, Chief Operating Officer
Frequently Asked Questions
How quickly can you respond to IT emergencies?
Our response times vary by service tier and incident severity, from 30 minutes (Premium) to 4 hours (Basic). For critical issues affecting business operations, we prioritize immediate response regardless of tier level.
Do you require long-term contracts?
We offer both month-to-month and annual agreements. Annual plans include a reasonable discount, but we understand flexibility is important for small businesses. With our monthly plans you can easily upgrade, downgrade, or cancel with 30 days' notice.
How do you make cybersecurity accessible for small businesses?
We make cybersecurity accessible by doing the heavy lifting - so small businesses don’t have to. At Zoi, we invest in top-tier cybersecurity products, solutions, and services to give our clients the kind of protection usually reserved for big enterprises. But we don’t just pick from the shelf and hope for the best.
Our team is constantly researching and rigorously testing new technologies to stay ahead of emerging threats. We only deploy what we know works - because we’ve tested it ourselves. This means our clients always benefit from the best the market has to offer, without wasting time or money on solutions that don’t deliver.
With Zoi, you get smart, reliable, and tailored cybersecurity that evolves with the threat landscape -without the complexity or cost that usually comes with it.
Can you work with our existing IT equipment?
Absolutely. We assess your current infrastructure and work with what you have when possible. We'll recommend upgrades only when they provide clear business benefits or address security vulnerabilities.
What makes Zoi different from other IT service providers?
At Zoi, we’re not your average IT company - we are built from the ground up for small and medium businesses. While many providers stretch themselves thin across industries and enterprise clients, we focus exclusively on helping businesses like yours thrive with tailored, cost-effective solutions that make sense.
What sets us apart is our blend of deep technical expertise and real-world relatability. We don’t just throw tech jargon at you -we translate complex systems into plain, actionable advice so you always feel in control of your IT decisions.
We also take cybersecurity seriously. We’ve invested in top-tier tools, services, and infrastructure that rival what big corporates use - but we make it affordable and accessible. Every solution we deploy has been carefully researched, tested, and benchmarked by our team to ensure it meets our standards in a constantly evolving digital world.
With Zoi, you get a partner who’s proactive, responsive, and genuinely committed to your success - not just a help desk. That’s the Zoi difference.
How do your managed IT services work?
Our managed services include 24/7 monitoring, proactive maintenance, help desk support, and strategic planning. We become your virtual IT department, handling everything from day-to-day issues to long-term technology road mapping, all for a predictable monthly fee that's typically less than hiring a single in-house IT person.
What industries do you specialize in?
We have particular expertise in professional services (accounting, legal, medical), retail, mining, manufacturing, and nonprofit organizations. However, our team has experience across virtually all small and medium business sectors, and we quickly learn the unique IT needs of your specific industry.
Do you provide training for our staff?
Yes! We offer all staff in your company a customisable suite of online training on cybersecurity awareness and general best practise computer usage, productivity software, and basic troubleshooting. Well-trained employees have fewer IT issues and are less vulnerable to security threats. It is included in our Premium package.
Contact Us
Ready to transform your IT experience? The Zoi team is here to help with tailored solutions for your business needs.
Call Us (Tech Support)
Speak directly with our team at 1300 985 784, available 24/7 for urgent support.
Call Us (Sales)
Speak directly with our team at 08 6118 8878, available from 9am to 5pm AWST.
Email Us (Tech Support)
For non-urgent queries, email us at support@zoi.au for a response within one business day.
Email Us (Sales)
Send inquiries to info@zoi.au for a response within one business day.
Our team typically responds within 4 hours during business hours. For after-hours emergencies, our 24/7 support line ensures you're never left without assistance (24/7 contract required for support).